Shipping Policy

Last Updated: June 26, 2026

Thank you for shopping with KAELV. We're committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed, it will be shipped to the address provided during checkout.

Shipping Rates

• Standard UK Shipping: £1.99

• Free UK Shipping: Available on all orders over £35

Shipping costs are displayed at checkout before payment is completed.

Delivery Time

We currently ship to the United Kingdom only.

Estimated delivery time after dispatch is 7–14 business days.

Please note that delivery estimates are not guaranteed and may vary due to courier delays, weather conditions, or periods of high demand.

Order Tracking

Where tracking is available, you will receive a tracking number via email, or upon checkout once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Shipping Delays

While we do our best to ensure orders arrive on time, occasional delays may occur that are outside our control.

If your order is delayed, we appreciate your patience and recommend allowing a few additional business days before contacting us.

Lost Packages

If your package is confirmed as lost in transit, please contact us. After investigating the shipment, we will arrange for a replacement to be sent at no additional cost where appropriate.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is entered, please contact us immediately. If your order has not yet been processed, we will do our best to update the address.

Unfortunately, once an order has been dispatched, we cannot guarantee that address changes can be made, and KAELV is not responsible for orders delivered to an incorrectly provided address.

Shipping Schedule

Orders are processed and shipped on business days (Monday to Friday). Orders are not processed or dispatched on weekends or public holidays.

Questions

If you have any questions regarding your order or our shipping policy, please contact our customer support team and we'll be happy to help.